All new students will automatically be assigned a username and password during regular registration (New students who enroll during pre-registration will need to wait until regular registration before accessing WebAdvisor for the first time). Please allow 24-48 hours (not counting weekends) before accessing WebAdvisor for the first time.
User ID: For Students, this is your "first name.last name". For example, John Smith, would be - john.smith. It is recommended that you use the "What's my user ID?" link in WebAdvisor to retrieve your user ID. Some student have the same lastname and firstname, so check the "What's my user ID?" link first.
Password: This number is your date of birth entered without dashes or spaces. For example, 01/01/1981 would be entered 010181. Press Tab and Enter to log in or use your mouse to click on the Log In button.
Why can't I log in?
You may need to reset your password. Click on the What's my Password link at the bottom right-hand side of the Main Menu WebAdvisor screen.
When you click on any button in these online services, CLICK ONLY ONE TIME. Double-clicking on buttons may cause your session to timeout.
1. Never share your password or student ID with anyone.
2. When you are finished, log off the system and close the browser window.
3. Change your password occassionally.
What is my user ID?
It is recommended that you use the "What's my user ID?" link in WebAdvisor to retrieve your user ID.
What is my password?
For first time users, this is your date of birth entered without dashes or spaces. For example, 01/01/1981 would be entered 010181. Press Tab and Enter to log in or use your mouse to click on the Log In button. WebAdvisor will ask you to change your password to another one with letters and numbers. This is now your new password.
How do I change my password?
Log in with your user ID and current password. Click on Change password. Make sure you use a six-nine digit alpha-numeric sequence that you won't forget. Keep record of it in a secure location. Because the password change will take effect immediately, you will not receive confirmation of the new password.
I forgot my password, how do I get a new one?
Log on to WebAdvisor and go to the Main Menu, scroll down and select the ‘What's my password?' link.
Select ‘Reset my password'.
Enter your last name and either your Social Security Number or Crichton ID number.
A new temporary password will be e-mailed to your Webmail account.
Information is encrypted before it is transmitted over the Internet. You must provide a unique user name and password before any personal information is accessed. Data is encrypted before it is passed between the web server and the application server.
How do I print forms using my browser?
For PC Users - You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK in the displayed Print dialog box. It is recommended that you use Print Preview to check the form as some will look better in one orientation that the other. The document will be printed on the printer indicated in the text field Name in the Print dialog box. You can change the destination printer by selecting another printer in the Name drop-down list box and then click OK. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to cause the form to print. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.
For Macintosh Users - You can print a form by clicking the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. Alternately, you can click File, and then click Print in the pop-up dialog box. The document will be printed on the printer indicated at the top of the pop-up dialog box. You can change the destination printer by clicking on the Apple icon in the upper left-hand corner of the window and then clicking Chooser in the drop-down menu. The Chooser dialog box will display a graphic of all the printers set up for your Macintosh. Select the new printer by clicking on the appropriate icon and then close the dialog box by clicking the upper left corner of the box. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File and then Page Setup in the drop-down menu. Click the Orientation icon to change the printer setting from Portrait to Landscape mode. The accompanying graphic will illustrate that you made the change. Click OK to enable the setting and print the form using the instructions presented previously.
I keep getting an error "This session has expired"
This error could be occurring for several reasons:
Your session was left inactive for too long. Try closing the browser window and starting over again.
You are using an older version of America Online. There is an issue with the AOL proxy server and the AOL web browser that may cause problems viewing this site. Use Internet Explorer or Netscape Navigator for the best results.
Excessive system load. There may be times when the system is overwhelmed with requests from students.
Why isn't WebAdvisor available 24 hours a day?
Maintenance on the Student Information System occurs weekly, access to the system is shut down during this time. WebAdvisor is unavailable on Tuesdays, 10pm-12pm. For other scheduled outages see the Announcements section of the Current Students home page.
Still having trouble with WebAdvisor?
1. In Internet Explorer, Tools menu, select ‘internet options’
a. Under the general tab, click ‘settings’ and make sure the ‘check for newer versions of stored pages:’ is set to ‘every visit to the page’
b. Under the general tab, click ‘delete files’ to delete temporary internet files
c. Under the privacy and security tabs, make sure the settings are ‘medium’. Custom is okay also, as long as you aren’t too restrictive.
d. WebAdvisor/WebCT use cookies so you may want to ‘delete cookies’ under the general tab. This will erase all the stored information used for logging into any website. For example, if you do online banking a lot and when you start typing, it auto-populates the username and/or password for you, this will be lost.
2. Double click on the clock in the bottom right hand corner of the screen to pull up time and date properties. Click the time zone tab and make sure that you have the correct time zone checked. Also make sure the box is check at the bottom to automatically adjust for daylight saving time changes.
3. Make sure you are running Internet explorer 6.0.28 or higher (this can be checked by going to the ‘help’ menu and selecting ‘about internet explorer’. The version is listed first. It should say something like 6.0.2800.1106…xpsp… etc… and then a few lines down it has ‘update versions’ which should include SP1 (for service pack 1) and some others that start with the letter ‘Q’. *WebAdvisor doesn’t work well with Netscape.
4. Go out to windows update website and make sure you are current with all the updates. This can be checked by going to the ‘Tools’ menu and selecting ‘windows update’
Web browser requirements
WebAdvisor works best in Internet Explorer (IE) version 6.0.28 or higher. If people use another browser, like Netscape or AOL, they might get various errors while trying to access WebAdvisor. Try using IE before reporting any problems.
Check the IE version
· Select the Help window
· Select ‘About Internet Explorer’
· Version should be 6.0.28 or higher
· Listed service packs should include SP1 and other beginning with the letter Q
Preferred Internet Explorer settings for optimal access to WebAdvisor
Check the machine’s date/time and time zone
· Click ‘My Computer’
· Click ‘Control Panel’
· Click ‘Date/time’ and make sure date and time are correct
· Click ‘Time Zone’ and make sure the time zone is Pacific Time
· Click ‘OK’
Check the ‘Temporary Internet Files’
· Select the Tools window
· Click ‘Internet Options’
· Click ‘Delete Files’
· Click ‘OK‘
Check the ‘Privacy’ tab
· Select the Tools window
· Click ‘Internet Options’
· Click ‘Privacy’
· Move the ‘Privacy’ slider to ‘Medium High’
· Click ‘OK’
Clear cookies
· Select the Tools window
· Click ‘Internet Options’
· Click ‘Delete Cookies’
Check web cookie options
· Select the Tools window
· Click ‘Internet Options’
· Click ‘Privacy’
· Click ‘Advanced’
· Make sure that the following boxes have check marks:
1. Override automatic cookie handling
2. Always allow cookie sessions (Note: this box cannot be checked until the override box is checked)
3. ‘Accept’ for both ‘1st party cookies’ and ‘3rd party cookies’
Click ‘OK’
Check cache
Select the Tools window
Click ‘Internet Options’
Click ‘General’
Click ‘Settings’
Make sure that ‘Check for newer versions of stored pages’ has a check mark
Check security updates: must have latest updates
· Select the Tools window
· Select ‘Windows Update’
Preferred Safari settings for optimal access to WebAdvisor
In the Safari tab go to Preferences > Security and select the following settings:
· Enable Javascript
· Accept cookies always or only from sites you navigate to
Common Error Messages
Error message states “Javascript is currently disabled. Javascript is required for WebAdvisor functionality and must be enabled before proceeding." There are several reasons why this could be happening. Specific with WebAdvisor 3.0.3, there are Javascript updates that do additional checks to test whether Javascript is enabled or not. If security settings or other tools get in the way of being able to process the Javascript then the message will be presented.
Things to check:
· Security settings are too strict. Check the user's browser security settings, including all advanced options that could prevent Javascript from loading.
· Toolbars and pop-up Blockers. The popular browsers have many 3rd party toolbar options available to them. Many of these implement a pop-up blocker in additional to any native pop-up blocking the browser may do. Sometimes it's easy to miss certain messages that might be presented to the user that indicates a pop-up was blocked.
Error message references ‘broken pipe’
Follow these steps to resolve
· Reboot
· Close all other applications except the internet browser (and/or check the machine’s available memory)
· Try again later (in case the network is really busy)
Error message references ‘DMI request type MNRQ’
Problem has been documented by Datatel on Internet Explorer (IE) 6.0.28
Not a problem with Netscape, Firefox or IE 6.0.29
Either of these steps can resolve the issue
· Change IE privacy setting to no higher than ‘Medium High’
· Disable IE privacy setting ‘Block all cookies’
· Re-install IE and reboot machine
Any other problem that is not listed here
· In Internet Explorer, go to Tools > Internet Options > Advanced > Restore Defaults
To protect your privacy please EXIT or QUIT all of your web browser sessions and windows when you finish using WebAdvisor.